cv669's Privacy Policy
Learn exactly how your personal information is collected, stored, and protected on the cv669 platform — with complete transparency.
1. Introduction & Purpose of This Policy
cv669 ("we", "our", "platform") provides a trusted online gaming service for users in Bangladesh. Your personal privacy is of great importance to us, and we are committed to ensuring the highest level of protection for your information.
This Privacy Policy ("Policy") explains what information we collect when you use the cv669 website and mobile platform, why we collect it, how we store and use it, and what legal rights you have. By using cv669's services, you are considered to have agreed to the terms of this Policy. It is beneficial for you to review this Policy regularly, as we may update it from time to time.
Only individuals aged 21 or older may create an account and use cv669's services. We do not knowingly collect any information from minors.
2. What Information We Collect
cv669 collects two types of information — information you provide directly, and technical information collected automatically.
2.1 Information You Provide Directly
- Full name, date of birth, and nationality
- Email address and mobile number
- Residential address (including division, district, and upazila)
- National ID or passport number (for identity verification)
- Payment information (bKash, Nagad, Rocket, Upay, or bank account number — not in full, only the necessary portion)
- Messages and information you provide when contacting the support team
2.2 Information Collected Automatically
- IP address and device identifier (device ID)
- Browser type and version, operating system
- Time of access to the platform, session duration, and browsing patterns
- Games played, bet amounts, and result logs
- Deposit and withdrawal transaction details and history
- Preference data collected via cookies and similar tracking technologies
3. Purpose of Using Your Information
cv669 uses your information only for legitimate purposes. The main reasons for using your information are set out below:
3.1 Providing and Operating the Service
Your information is used to create and manage your account, process transactions (minimum deposit ৳300, minimum withdrawal ৳1,000), personalise your gaming experience, and manage the VIP programme (Bronze, Silver, Gold, Platinum).
3.2 Identity Verification and Fraud Prevention
Your identity-related information is used to ensure a safe and fair gaming environment, detect fraudulent activity, and prevent money laundering. We maintain platform security through SSL encryption and advanced technology.
3.3 Improving Customer Service
Our 24/7 live chat and email support team may use your information to resolve your issues. This improves service quality and allows you to receive faster assistance in Bengali and English.
3.4 Notifications and Communications
Your contact information is used to send important transaction notifications, account security alerts, and promotional information (only with your consent).
3.5 Compliance with Legal Obligations
Information is retained and used as necessary to comply with applicable laws, regulations, and the directions of regulatory authorities.
4. Sharing Information & Third Parties
cv669 does not sell your personal information to any third party. However, information may be shared in certain circumstances:
Payment Processors
Limited information is shared with the relevant payment providers to process transactions via bKash, Nagad, Rocket, Upay, and bank transfer. These payment partners follow their own privacy policies.
Technology Service Providers
Certain information may be shared with technology partners for the purpose of operating the platform. These partners act solely under cv669's instructions and are not permitted to use the information independently.
Legal Authorities
Information that is legally required may be shared in response to a court order, government directive, or a lawful request from a law enforcement agency.
Fraud Prevention
Information may be shared with the relevant authorities as necessary to detect and prevent fraudulent activity, money laundering, or other illegal activity.
5. Cookies & Tracking Technologies
The cv669 website uses cookies and similar technologies to improve the user experience and ensure service quality.
Types of Cookies
- Essential Cookies: Indispensable for the core functionality of the platform — login sessions, security tokens, etc. The service will not function properly without these cookies.
- Functional Cookies: Used to remember your preferred language, display settings, and other personalised settings.
- Analytics Cookies: Collected to understand how users interact with the platform and to improve the service. This information is generally anonymised.
- Session Cookies: Automatically deleted when you close your browser.
- Persistent Cookies: Stored on your device for a set period of time.
Most modern browsers allow you to control or disable cookies. However, disabling all cookies may limit some functionality of cv669.
6. Data Security Measures
cv669 applies industry-leading technical and organisational measures to protect your information. Our security practices are described below:
SSL Encryption
All data transmission is protected by SSL/TLS encryption, making it impossible for third parties to decode the information.
Firewall and Security
The platform is kept secure through advanced firewalls, intrusion detection systems, and regular security audits.
Secure Data Storage
Your information is stored in encrypted databases. Sensitive information is protected with an additional layer of encryption.
Access Controls
Only authorised personnel can access specific information. Data access is logged and reviewed regularly.
Regular Backups
Regular data backups are taken so that your information remains protected even in the event of a technical failure.
Staff Training
All staff and associates receive regular training on privacy and data protection and are bound by confidentiality agreements.
While we make every effort to protect your information, no method on the internet can guarantee complete security. Please also keep your account password confidential and avoid logging in from unfamiliar devices.
7. Data Retention
cv669 retains your information only for as long as necessary — no longer. We follow the principles below when determining retention periods:
- Active Account: All information is retained for as long as the account remains active.
- After Account Closure: Information may be retained for as long as required to meet legal obligations and resolve financial disputes.
- Transaction Data: Retained for the period required under financial regulatory rules.
- Support Communication History: Retained for an appropriate period, taking into account the need for issue resolution.
- Marketing Preferences: Retained until you withdraw consent or your account is closed.
Once the retention period ends, we securely delete or anonymise your information so that your identity cannot be identified.
8. Your Rights
You have the following rights regarding your information on the cv669 platform. To exercise these rights, contact our support team.
Right to Access
You have the right to know what information we hold about you, why we hold it, and how we use it. Upon request, we will provide you with a copy of the information stored about you.
Right to Rectification
If the information we hold about you is incorrect or incomplete, you may request a correction. Once accurate information is provided, we will update it as promptly as possible.
Right to Erasure
In certain circumstances, you may request that your personal information be deleted. However, due to legal obligations, it may not be possible to delete some information before a specified period.
Right to Object to Processing
You may object to the processing of your information for marketing communications or other specific purposes. If your objection is reasonable, we will honour it.
Right to Data Portability
You may request to receive the information you have provided in a structured, commonly used format.
Right to Withdraw Consent
Where processing is based on your consent (for example, marketing emails), you may withdraw that consent at any time.
9. Third-Party Links & Services
cv669 works with various game providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — to deliver gaming services on the platform. These game providers have their own privacy policies, and some data may be processed on their platforms.
In addition, payment processing services (bKash, Nagad, Rocket, Upay, bank transfer) are governed by their own rules. cv669 is not responsible for the privacy practices of these third parties. You are advised to read the relevant party's policy before making a transaction or playing a game.
10. Protection of Minors
cv669 is intended only for individuals aged 21 or older. We do not knowingly collect any personal information from minors (those under 21). If we have credible evidence that a minor is using our platform, we will immediately close their account and delete the associated information.
If parents or legal guardians become aware that their child has provided information to cv669, please contact us immediately via our support email and we will take appropriate action.
11. Policy Changes & Updates
cv669 reserves the right to update this Privacy Policy at any time. This Policy may be revised when new features are added to the service, when legal changes occur, or when the method of processing information changes.
For significant changes, we will post a notice on the platform or notify you at your registered email address. Continued use of cv669 after any changes will be taken as your agreement to the revised policy. Please review this page regularly.
The date of the most recent update to this Policy is noted at the top of the page.
Privacy Contact
If you have any questions about this Privacy Policy or wish to exercise any of your rights regarding your information, please contact our support team.
Email: [email protected]
Our support team is available 24/7 via live chat and email in Bengali and English.